1. Information We Collect
When you register or use the se2 platform, we collect several categories of information to ensure the service runs smoothly and securely:
- Account information: Full name, phone number, email address, and encrypted password collected at registration.
- Device & browser information: Device type, operating system, IP address, browser type, and other technical data automatically transmitted when you access the platform.
- Payment information: Transaction details in MYR, including the method used (FPX, TNG, bank transfer), amounts, and dates — but not your full bank account number.
- Usage data: Pages visited, session duration, login frequency, and in-platform interactions for service improvement purposes.
- Cookies & tracking: Session data, language preferences, and display settings stored on your device to provide a more personalised experience.
We only collect information that is necessary and do not request sensitive details that are irrelevant to our services.
2. How We Use Your Information
Se2 uses the information collected solely for the following purposes:
- Verifying user identity during registration and login to keep your account secure.
- Processing deposits and withdrawals in MYR accurately and promptly.
- Sending notifications related to transactions, account updates, or important platform announcements.
- Detecting suspicious activity or unauthorised access attempts to protect your account.
- Improving the user experience based on aggregated, anonymised usage data.
- Complying with applicable laws and regulations in Malaysia.
Se2 will not use your data for third-party advertising purposes without your consent.
3. Cookies & Session Tracking
The se2 platform uses cookies to store your session preferences and ensure a smooth browsing experience. These cookies do not contain sensitive personal information and are not shared with third parties.
We use two types of cookies:
- Session cookies: Automatically deleted when you close your browser. Used to maintain your logged-in status during an active session.
- Persistent cookies: Stored for a longer period to remember your language preferences and display settings.
You can manage or delete cookies through your browser settings at any time. However, disabling cookies may affect certain functions within the platform.
4. Data Storage, Security & Sharing
Your personal data is stored on servers protected by SSL encryption and strict access controls. se2 takes reasonable technical and organisational measures to prevent unauthorised access, data loss, or misuse.
Regarding third-party sharing, se2 only discloses user information in the following circumstances:
- Payment processors required to process MYR transactions — they are bound by strict confidentiality agreements.
- Legal authorities or government agencies when required under Malaysian law.
- Technical service providers who assist us in operating the platform, subject to data protection agreements.
Se2 does not sell, rent, or trade users' personal information to any external commercial party.
5. User Rights & How to Contact Us
As a se2 user, you have the following rights regarding your personal data:
- Right of access: You can request a copy of the personal information we hold about you through the account portal or by contacting customer support.
- Right to rectification: If any of your information is inaccurate or out of date, you can update it directly in your account settings or request assistance from support.
- Right to erasure: You may request the deletion of your account and associated data, subject to retention requirements under Malaysian law (e.g., financial transaction records).
This Privacy Policy may be updated from time to time to reflect changes in our services or legal requirements. Users will be notified of material changes via in-platform notifications. Continued use of the platform after changes take effect will be considered acceptance of the updated terms.
For any enquiries regarding your data privacy, please contact us at [email protected] or refer to the FAQ us. You may also refer to Terms & Conditions for more complete information on platform usage.
Our Privacy Commitment
- Full SSL encryption
- No data sold to third parties
- Data access on request
- Malaysian legal compliance
Related Policies
Questions About Your Data?
Contact our team or check the FAQ for quick answers.
FAQ Register Account